G T & C

§ 1. Purpose of application

(1) Within the business contact between Pendalock and the customer, the following General Terms and Conditions exclusively apply.

(2) Other terms and conditions shall not apply, even if we do not separately object to their validity in individual cases, unless their validity is expressly agreed to in writing.

(3) The law of the Federal Republic of Germany applies to these terms and conditions and the entire legal relationship between the contracting parties to the exclusion of international uniform law, in particular the UN Convention on Contracts for the International Sale of Goods.

§ 2 Time of contract conclusion

(1) The presented products in our online shop does not merely constitute a binding offer.

(2) Only by clicking the button “Submit your order” you give a binding order of the item(s) contained in the shopping cart. By submitting the order a bounded contract of two weeks is linked. Your possible right of revocation according to § 3 remains unaffected.

(3) The order confirmation is sent by an automated e-mail from Pendalock. With this confirmation the acknowledgement is not yet explained, unless, in the confirmation of order the acceptance is also expressly contained. A contract is not concluded until we expressly accept your offer or send you the ordered item(s).

§ 3 Right of revocation

(1) If you are a consumer (i.e. a natural person who places the order for a purpose which can predominantly not be attributed to commercial or a self-employed professional activity), you are entitled to a right of revocation in accordance with the statutory provisions.

(2) With regard to this right of revocation we grant you the following (pre-formulated by the legislator):

Revocation Instructions

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you, or a third party other than the carrier designated by you, took possession of the item(s). In order to exercise your right of withdrawal, you must inform us, Pendalock – Goethestrasse 51, 40237 Düsseldorf, DE, info@pendalock.com of your decision to withdraw from this contract by means of a clear declaration .

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of right of revocation before the expiry of the revocation period. You can use the attached sample revocation form, which is not mandatory.


If you revoke this agreement, we will reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this agreement for all payments we have received; including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed upon, and in no event will you be charged for said refund. We may refuse to refund the payment until we have received the purchased item(s) or until you have provided evidence that you have returned the said purchased item(s), whichever is earlier. You shall return or deliver the item(s) to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. This period will be deemed observed if you dispatch the item(s) before the expiry of the previously mentioned fourteen day period. You shall bear the direct costs of returning the item(s). You shall only be liable for any loss in value of the item(s) if such loss in value is due to the handling of the item(s) that is not necessary for testing their condition, properties and functionality.

§ 4 Pricing and payment

(1) All prices quoted in our online shop within the EU are gross prices including statutory VAT. For orders outside the EU net prices are indicated. Deliveries to an address outside the EU may be subject to import duties and taxes, which are payable at the delivery address upon delivery.

(2) The shipping costs are stated in our prices in our online shop. The price, including sales tax and shipping costs, will also be displayed in the order form before you send the order.

(3) Payment can be made by PayPal.

(4) The invoice will be delivered together with the item(s) by post.

§ 5 Delivery

(1) The delivery takes place from the Pendalock warehouse to the delivery address stated by you in the order.

(2) We generally assume that a delivery of the available item(s) to addresses within the Federal Republic of Germany takes about 1 – 3 business days  in the conclusion of the contract, unless otherwise agreed or mentioned in our online shop.

(3) The estimated delivery time for immediately available goods in the case of shipments outside the Federal Republic of Germany and within Europe can be found on the detail pages of the respective products. For shipments to non-European countries, the delivery time depends on the shipment method (airmail / land / sea) and the destination. Additional restrictions may result from information from our online shop.

(4) The delivery of customised items   takes between 1- 4 weeks  after receipt of the order. We will inform the customer when the order is placed.

(5) Please note that all information regarding shipping or delivery is non-binding and does not represent any contractual assurances.

(6) If we at Pendalock are not able to deliver your ordered item(s) through no fault of our own, because our supplier does not fulfil his contractual obligations only at short notice, we are entitled to withdraw from the contract. In this case you will be informed immediately; any payments already made or other consideration will be refunded immediately.

(7) Your other rights remain unaffected.

§ 6 Retention of title

(1) The delivered item(s) remain the property of Pendalock until full payment has been made.

§ 7 Guarantee

(1) Pendalock grants a guarantee of 12 months from the conclusion of the contract for products sold by us. This is in addition to the legal warranty claims.

(2) Within the warranty period, we shall remedy all defects in the products free of charge, insofar as they are due to material and manufacturing defects. In such cases please contact info@pendalock.com . We will try to contact you as soon as possible, and find a solution for your problem(s).

(3) The warranty does not apply if: the damage is caused by improper handling and accidents (e.g. impact, fall, excessive water, scratching, discolouring), smudges and unevenness in the material after conclusion of the contract.

(4) The guarantee expires when any technical manipulation (in particular opening the clasp or repair attempts) by you or any other person not expressly authorised by us. The warranty period shall not be extended by the claim of the warranty.

(5) If your Pendalock products have any defects, please submit your invoice as a receipt with the complaint.

§ 8 Liability for defects

(1) Unless otherwise agreed, our liability for damages shall be limited to gross negligence and wilful misconduct irrespective of the type of breach of duty and including unlawful acts.

(2) Pendalock excludes its liability for slightly negligent breaches of duty, unless damages result in injury to life, body or health, or guarantees are affected or claims under the Product Liability Act are affected. Furthermore, the liability for the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely, remains unaffected. In the case of a purchase contract, it is, in particular, the seller’s obligation to hand over the purchased item and to procure ownership of the purchased item. The above limitation of liability shall also apply to the persons whose services the seller makes use of to fulfil its contractual obligations.

(3) All limitations and exclusions of liability shall not apply to claims arising from fraudulent conduct. Furthermore, they shall not apply liability for quality features guaranteed by us and for claims under the Product Liability Act, nor to claims for damages resulting from injury to life, body or health.

(4) Insofar as our liability is excluded or limited, this shall also apply to our employees, workers, (legal oder transactional) representatives or vicarious agents.

(5) If you assert a claim for subsequent performance, we shall fulfil this claim exclusively by way of a replacement delivery.

§ 9 Pendalock gift card

(1) General: Gift cards are credit vouchers that you can purchase. By purchasing a Pendalock Gift Card or using a Pendalock Gift Card, you accept these terms and conditions (“Terms and Conditions”). The Gift Cards can only be purchased and redeemed in the Pendalock Online Shop. The Gift Card can be used to pay for the total value or part of the value of the selected item(s). If the credit of a Pendalock Gift Card is not sufficient for the order, the difference can be paid with the listed payment methods. Our customer service will be happy to assist you with any questions regarding the balance of your gift card.

(2) Delivery: When ordering a Pendalock Gift Card, you are required to provide a valid email address for delivery. You will receive your gift card code via email to the address given. If the address you provide cannot be confirmed, Pendalock reserves the right to withhold delivery of the Pendalock Gift Card.

(3) Redemption: Gift cards can only be redeemed prior to the completion of the order process. The credit balance of a Pendalock Gift Card is neither paid out in cash nor does it bear interest.

(4) Validity: The gift card is valid for 2 years from the date of purchase. After the expiration of the validity period, the Pendalock Gift Card cannot be used for purchases or reactivated, nor can the remaining value be refunded.Pendalock Gift Card can be used within the two-year period until the balance is zero. The Pendalock Gift Card can only be redeemed in the currency in which it was purchased.

(5) Exchange: The Pendalock Gift Card is non-exchangeable.

(6) Return: If you use your right of withdrawal for items purchased with a Pendalock Gift Card, you will first receive a credit back to your gift card for the (partial) amount you paid with your gift card before other payment methods. You can find more information in the section “Right of Withdrawal”.

§ 10 Other provisions

(1) As far as permissible, the exclusive, also international, place of jurisdiction for legal actions againstPendalock. We reserve the right to file suit against the customer at any other location.

(2) The assignment of claims against us is only permissible with our prior written consent.

(3) Offsetting against our claims is only permissible if your counterclaims have been legally established, are undisputed or have been acknowledged by us. In addition, you shall also be entitled to set off against our claims if you make a notice of defects or assert counterclaims from the same purchase contract.

(4) You are only entitled to a right of retention if your counterclaim originates from the same purchase contract.

(5) Legally relevant declarations and notifications which are made by you to us after conclusion of the contract (e.g. setting of deadlines, notifications of defects, declaration of withdrawal or reduction) must be made in writing in order to be effective.

(6) Should individual provisions of the contract with the buyer, including these General Terms and Conditions, be or become invalid in whole or in part, or should a loophole become apparent, this shall not affect the validity of the remaining provisions. In place of the ineffective contractual provision or to fill the gap, a legally effective replacement provision shall replace the ineffective provision, which takes into account or comes as close as possible to the will of the parties recognisable from the contract and the General Terms and Conditions, the economic meaning and the purpose of the deleted provision.

(7) Amendments and supplements to these Terms and Conditions and/or the remaining contractual relationship must be made in writing; this also applies to the waiver of the written form.